Order processing times
All orders are custom-made and will be processed within 1 to 5 days (including weekends). After receiving your order confirmation email, you will receive another notification when your order has shipped and a tracking number.
Domestic and International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
If you qualify for free shipping in your area (you'll see the red FREE SHIPPING banner), shipping will be calculated as FREE at checkout.
We use a fixed standard shipping rate to guarantee cheap shipping costs.
Shipping times depend on your location but can be estimated as follows:
Europe: 6–8 business days.
Shipping times may be longer than usual and may continue to increase until things get back to normal.
We ship to the whole of Europe. Please verify that your shipping & billing information is 100% correct (no missing unit numbers!) before placing your order.
If your shipping details aren't accurate, your order may be undeliverable or may be sent to an incorrect address. RabbitOnTheMoon is not responsible for any missing packages or lost items due to address issues.
Please remember, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Currently, during the Covid-19 epidemic, we are only shipping to Europe:
- A, B, C–Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
- D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
- G, H, I, J–Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey
- L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
- P, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
- U, V–Ukraine, United Kingdom, Vatican City
- Iceland, Liechtenstein, Norway, Switzerland